Caldwell FAQs

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ORDERING INFO

  1. How do I purchase a Caldwell / Renfroe / Rud Lifting product?
    You can purchase Caldwell, Renfroe and RUD products three ways:
    • Order by phone: Call us at 815.229.5667 and let one of our helpful customer service representatives help you get an order started. Our business hours are 7 a.m. CT to 6 p.m. CT, M-F. If you call outside of those hours, please leave a message and we’ll get back to you as soon as possible the next business day.
    • Order on caldwellinc.com: Our website is available 24/7 … because we know that you work long hours and need lifting equipment at all hours of the day. You can see your customer-specific pricing online and place online orders by first setting up and then signing into your online account. Unsure if you’re set up as a registered user? No worries. Give us a call or send us an email and we can verify everything for you and make sure you’re good to go.
    • Order via EDI: We’re happy to do business however you want to do business. If EDI is easiest for you, give us a call so we can get everything set up properly.
  2. What if I’m not ready to place an order, but am just looking for a quote?
    If a quote is what you’re looking for, you’ve also got two options.
    • Give us a call at 815.229.5667. We can send you a quote for standard equipment very quickly, so you can work with your customer to earn their business. If you need custom equipment, a quote may take a bit longer, but we’ll also deliver that faster than most other manufacturers.
    • Get pricing and availability online… no need for a formal quote. Call Caldwell to get set up as a registered user. As such, you’ll have access to your customer-specific pricing and all availability 24/7. Never wait for an emailed quote again!

 

SHIPPING INFORMATION

  1. Does Caldwell really have free shipping?
    Yes! There are no separate shipping charges on items under 12'L/4000 lbs. when they ship standard ground from our Rockford, IL, facility. There are no additional shipping costs added in during the ordering process. And you don’t have to worry about shopping for shipping rates or finding your own carrier.
  2. What if my equipment does not meet the criteria for free freight?
    • Expedited, rush, or flatbed shipments will incur added surcharges in line with normal procedures.
    • For items longer than than 12'L and/or over 4,000 lbs., a freight surcharge fee will apply.
    • You may choose to arrange your own freight.
    • For small package shipments going to Canada and Mexico, duty tax will still be the responsibility of the customer. For truck shipments to Canada and Mexico, duty, taxes and freight from the border to the destinations are the responsibility of the customer.
    • Questions? Give us a call.

 

CUSTOM BUILDS

    1. What should I do if I have a special or custom lifting application, and need a customized lifting device?
      Building custom equipment is Caldwell’s specialty and we’re ready to help you find the lifting device that’s exactly right for you and your specific use. And because we want to make it easy, we’ve got options for you here, too.
      • For straight-forward modifications to a common lifter, check our SmartSpec Online Configurator tool first. For instance, if you want to add a spread to a Model 20 lifting beam or increase the capacity of a Model 82 Coil lifter, SmartSpec lets you plug in your specifications for capacity, spread, length, etc. and it will generate a quote, complete with drawings, in minutes instead of days. It’s the fastest way to get customized equipment. With 16 of our best-selling lifters already there, and more being added, you can use SmartSpec to get quotes 24/7/365.
      • Or if full custom is what you need, let our technical service reps and engineers get to work for you. Give us a call at 815.229.5667 or email us at contact@caldwellinc.com and we’ll start to gather information. If you want to get a head start, fill out one of our online evaluation forms which jumpstarts the conversation because you have already gathered the most pertinent info, so our team can get to work quickly.
      • To learn more about some of Caldwell’s interesting and unique lifter builds, visit our blog: https://www.caldwellinc.com/blog

    2. How long does it take to build a custom lifter?
      Without all of the specifications for your build, there is no good way to give you an answer on how long it takes. The most important step in the process Is, in fact, gathering all of the information from you that not only details what the intended load is, but also includes things like what happens in the steps before and after the lift, if we’ve ever built something similar in the past, what your deadlines are, what raw materials or components are available, how long it takes for the approval processes or revisions along the way, and so much more.

      The thing we can say with confidence is that we’d put our team of technical service representatives and on-site engineers up against any in the lifting business. Caldwell has been producing custom lifters for most of our 70 years and are the most-trusted resource for the lifting and rigging industry. Maybe you just need some length added to a standard lifting beam, or maybe you need us to build a transport carriage for a space ship, or maybe you need to lift an elephant … we’ve done it all and can’t wait to help you find a solution to your lifting problem.

 

WARRANTY INFO

      1. What is Caldwell’s warranty policy?
        • The warranty period for new product fabrications & installations is two (2) years from the date of delivery of the new product, which is double the industry average. Renfroe clamps boast a lifetime guarantee, as long as you can document proper inspection and maintenance. For more details, go to https://www.caldwellinc.com/terms-and-conditions. We stand behind what we build and have been doing so for more than 70 years.
        • Every product we manufacture comes with an Operator’s Manual that covers general warning language, maintenance schedules, loading requirements, lubrication instructions, spare parts diagrams, etc. We recommend that equipment users, safety managers, plant managers, and all maintenance and repair personnel read and understand the manual prior to using the equipment.
        • If you experience any trouble with your Caldwell equipment, please contact us. We offer repair services and replacement/spare parts.
      2. For complete warranty information, go to: https://www.caldwellinc.com/terms-and-conditions

 

SAFETY & STANDARDS

      1. How do I know if my lifting equipment meets the standards?
        Calwell follows all ASME B30 & BTH-1 standards as they apply the different products we manufacture. Not sure which standards govern your lift? Please contact us for specific situations – we’re here to help you.

        • ASME B30.26 Rigging Hardware has clear inspection & rejection criteria for eye bolts, swivel hoist rings and weld on products.
        • ASME B30.20 for below the hook lifting devices applies both to our Renfroe lifting lamps as well as other products we manufacture
        • ASME BTH-1 is our guide to how we design, manufacture and the use of our lifting devices. Our engineers sit on these standards boards, it’s that important, to know how our industry evolves so we comply or exceed the standard.
        • All our welders comply to ANSI / AWS D14.1 & ASME BTH-1.

 

INSPECTION, SERVICE, MAINTENANCE & REPAIRS

      1. Does Caldwell offer inspections of clamps, hardware & below-the-hook lifting products?
        • Yes! Caldwell can be part of your inspection and maintenance programs and would love to talk to you about site visits to view a new application, inspect previously installed equipment, or assist with complying with AMSE standards. Our sales professionals can evaluate your lifting equipment per the appropriate regulation.
        • Inspecting lifting equipment is required annually and is essential to protect your workforce. Please contact us to see how we can help or to schedule a site visit.
      2. How do I get equipment repaired?
        • The first step is to call us at 815.229.5667 or email us at contact@caldwellinc.com. Our customer service team will look up your equipment’s purchase history, discuss options, and get a repair ticket underway.
        • In some cases, you will be required to send the equipment to us, as is usually the case with things such as Renfroe clamps. In other situations, if the equipment is too large for that to be possible, we’ll make arrangements for our service technicians to travel to your location.
        • For repairs made in our facility, your Renfroe equipment will be returned in “like-new” condition, with new paint, appropriate certification, and factory-performed service.
      3. Do we provide test certificates with our products?
        • Caldwell Lifting Equipment: We can provide load testing upon request on custom manufactured products and create proof test procedures per lifting equipment as required. This should be quoted per application before an order is accepted.
        • Renfroe Clamps: All are 100% proof tested with certification provided automatically.
        • RUD Lifting & Lashing Points: Every single piece is 100% crack tested with certification provided.
        • Certificates of conformance can be provided on standard BTH-1 product.
        • If you require a replacement certificate, please contact our customer service group at 815.229.5667 or send us a general email at contact@caldwellinc.com and if possible please provide the serial number from the product.
      4. What other services do you offer?
        • We have a full staff of design engineers and technical professionals to consult on your most difficult lifting applications.
        • We offer full commissioning of your BTH-1 products on initial shipment and employee shop floor training on the proper use, inspection and maintenance of the equipment.

 

TRAINING

      1. Does Caldwell offer any product training?
        Yes! Caldwell offers product training for Caldwell-brand lifters, Renfroe clamps and RUD lifting points in our Beloit, WI, training facility. Your lifting equipment users, trainers, safety personnel, and sales representatives can get the information and hands-on experience they need to properly use and understand our lifting equipment. Reach out to us for more information:

 

PRODUCT INFORMATION

      1. How do I get replacement tags or stickers from my Renfroe Lifting Clamps or other products?
        Please contact our customer service & sales group at 1-800-628-4263 or send us an email at contact@caldwellin.com and, if possible, please provide the serial number from the original product.
        • Metal ID tags are required per OSHA and ASME Standards and we’re here to make sure you’re in compliance. Most metal ID tags are free of charge.
        • Warning stickers & product decals can be replaced for a minimal shipping and handling fee, too.
      2. I lost my Operator’s Manual. Can I get another one?
        Every product manual Renfroe clamps and RUD lifting points are available on the Caldwellinc.com website. Simply search your Model Number and open the dropdown box entitled “Support & Documents.” For Caldwell-brand product manuals, call us at 815.229.5667.
      3. I am a distributor and need product assets for my print and online catalogs. Can you help?
        Yes, we can help. Simply reach out to us at contact@caldwellinc.com and your request will be forwarded to our marketing department, who can get you what you need.

 

CATALOGS & E-NEWSLETTERS

      1. How do I request a catalog?
        Simply go to the Catalog Request page on the Caldwell website, select the books you want, tell us where to send them and how many you want and we’ll get them in the mail as quickly as possible. Go to: https://www.caldwellinc.com/caldwell-catalog-library

      2. Do you have downloadable versions of your catalogs?
        Yes! You can find downloadable catalogs on the same Catalog Request page on Caldwell’s website. Visit: https://www.caldwellinc.com/caldwell-catalog-library
      3. How do I subscribe to your e-Newsletter, the Caldwell Insider?
        Subscribing to the Caldwell Insider e-Newsletter is easy! Simply sign up here: https://www.caldwellinc.com/subscribe

 

LOCATIONS

      1. Where is Caldwell located?

        Manufacturing
        4080 Logisitics Parkway
        Rockford IL 61109
        This is where repairs should be sent.

        Distribution
        2136 12th Street
        Rockford IL 61109

        Training Facility & Business Office
        200 State Street
        Beloit WI 53511
      2. Where do you sell products?
        Caldwell sells standard and custom lifting equipment throughout the whole world. Caldwell-branded products and Renfroe clamps are made in our Rockford, IL, facility. We have a strategic partnership with RUD and are the authorized master distributor for RUD lifting points in the U.S. and Canada.